what are the responsibilities of a hotel to its guests

The service industry is an interesting one to work in. It has a way of always keeping you on your toes, thanks to the constant flow of strangers you lot encounter throughout the day. And hotels are a shining example of this. The chances of interacting with someone foreign or witnessing incredibly odd behavior increase tenfold when you have people from all around coming to stay with you for at to the lowest degree ane nighttime. Merely take it from the following people, including hotel employees, who shared stories about some of the craziest and weirdest things they've ever witnessed guests do.

A Blinding Image

Nosotros had a invitee on the 1st flooring who left his blinds open and slept naked. The owner called him to inquire him to close the blinds. He must've been super embarrassed.

Mobile Microwave

I checked a guest into a room and they immediately came back down property the microwave from the room. There was a partially microwaved sprinkler head inside. I upgraded them.

Hopping Effectually

Our guest requested room service to bring her some food. When the room door opened she was wearing a full body bunny pajama/costume, ears and all. She asked to wait for a picayune, went to the other side of the room, came hopping and took the plate with both hands together like a bunny "would do." She said thanks and hopped around to leave the plate in the room. Then she hopped back to close the door.

Hotel Vape-ancy

Non really foreign but last night at that place was a sweet 16 in the party room. I work in the restaurant and literally every 10 minutes a group of 16 year old boys would come up out for a vape break thinking they were the coolest. They had the whole bar yelling "Everyone GET OUT OF THE WAY THEY'RE Dorsum FOR A VAPE!!" I hope the boys' parents prove up to drive them home afterwards and see them out there.

Spoiled to the Core

We had a family from the United Arab Emirates who owned some sort of huge construction company, and they brought their entire family to stay at our hotel. I call up at the elevation of their three-calendar week stay they had probably rented out our 12 largest suites. The youngest boy was an absolute nightmare, literally the paradigm of a spoiled rotten kid. I recall he was near 8 and had to counterbalance at least 160 pounds. He threw his iPad (new in the box) into the swimming pool in the midst of a tantrum, and the adjacent solar day he came dorsum with the family unit with iii bell carts of shopping numberless and a new iPad. I've never seen people merely spend money like that, not fifty-fifty the actors or championship athletes who came to our property.

Cold Corpse

I was working in reservations and a man called to reserve a room. Afterwards booking the room he asked if he could store his wife's corpse in our walk-in fridge overnight. He said he had all the appropriate legal docs to transport her over country lines and was trying to get her home to exist buried.

A Vanishing Act

Disappearing.

My parents used to own a guest house (small-scale, family-run hotel) and ane guy came to stay. My mum checked him in and showed him to his room. He was never seen or heard from again. My mum was the terminal person to always see him live. She reported him missing to the constabulary and as far as we know was never plant.

We lived very near a coast path and constabulary remember he either fell or jumped off it somewhere.

Naked and Agape

A guest mistook the hallway door in his room for the bathroom and locked himself out of the room naked. He panicked and tried to kick the door to his room in but ended upwardly breaking the handle off. He came downward to the desk-bound wearing zero merely a garbage bag. Since the handle was broken and it was the middle of the night we couldn't get into his room until maintenance fixed the door the next mean solar day, so I had to move him into a different room, where he remained naked until morning.

Romaine Calm

As the owner of a bed and breakfast place for the last eight years, the craziest thing I e'er constitute was an old battered notebook with "Why I dearest salad" written on the front end and eighty pages written nearly why salad was amazing. There'd be the occasional suggestion that the author believed salad to be alive in some sense. Information technology looked like it had been written on and off over the form of several years.

Food Safe

I had a guy who said his microwave didn't work. I went up to the room and he had locked a plate of food in the safe.

Extra Mayo

A mate of mine worked at a hotel in Sydney, Australia, as a temp cleaner. Not really disgusting or weird, simply the residents had decided to cover the floor in the bathroom with mayonnaise and did the same with the mirrors.

The Goatysburg Address

A caprine animal dressed like Abraham Lincoln.

There's no more than story here, at least none that I know. Working as a cleaner in a hotel, went to clean a guest'due south room, dreading information technology since they'd been at that place for a bachelor political party, found the goat. Don't know how information technology got there, or how it was removed, but it made a good story for a while.

Nailed Information technology

I was working at a luxury hotel and we had a fairly big-proper noun band staying with us. There were no racket complaints, and they seemed to be perfect tenants. When they left and nosotros went to clean the room, every unmarried piece of furniture was nailed to the ceiling in roughly the aforementioned configuration that it was in on the floor. I found information technology to be quite amusing. Direction didn't.

Fishy Behavior

My family unit is in the hotel business. One day a particular room only started to stink terribly for no apparent reason. We checkedeverywhere multiple times looking for the source of the odor, but no dice. Nosotros sprayedeverything in the room numerous times with deodorizer to no avail. We left the room open daily for months to air it out without whatever change.

Finally, we somehow tracked the aroma to the table lamp. Nosotros were dumbfounded, asking ourselves how it could exist emanating from there. The previous tenant had broken the affair, put a fish in it, and glued it back together. My brother and I died laughing and really applauded this guy's ingenuity. He got us good.

Blood Bath

I used to work for an adults-simply spread-out resort. An older German couple were jubilant their 40th anniversary when they called for assist, and I was the managing director on duty. They were taking a bath together in the jacuzzi when one of her varicose veins popped and pumped blood EVERYWHERE in the room.

Unexpected Christmas Finding

A friend of mine worked at her parent's hotel. I of the guests alerted her to a bad olfactory property on ane of the floors. She went up and traced the aroma to ane room. When she opened the door, a human was sitting on the finish of the bed facing her and looking at her. She asked him what was going on, but he didn't answer. Turns out he'd had a middle attack a few days prior while putting on his socks. It was Christmas Twenty-four hours when she found him.

Done in Wine

One time I had to make a room service delivery — a full bottle of Bordeaux. I knocked on the door, and an elderly adult female who identified herself as an artist opened the door. I opened the bottle for her and handed it to her, and she asked me if I wanted a "approving."

Existence in the service industry, I said sure and she asked me to take a step back. She took a large swig from her $45 bottle and spat it in my face.

Shower Smoothie

My fiancé was completing her daily workload when she came across a room that smelled like a tropical air freshener. Evidently, the person staying in the room attempted to make a smoothie in their bathtub. The kicker is that she couldn't remove the blueberry stains from the tub.

Loose Change Left Behind

We had a invitee bank check out, so come back the next morning hollering well-nigh how he actually needed to get dorsum in his room. We had checked other people into his quondam room, and so I told him that he wouldn't be able to access the room. He asked if housekeeping had institute anything in there, and I looked in our database and said no, they hadn't. He said, "You need to phone call the people in the room and accept them let me in because I have $ten,000 in cash under the mattress in at that place and I forgot it yesterday." What the heck!? Why would you exit $10,000 cash in your hotel room? He started causing a scene and was super insistent nosotros had to wake up the family in the room at 7:30 in the morning. He concluded upwards retrieving it afterward security got involved.

Disassembled and Unhinged

Ane guy (who we later on learned had schizophrenia) stayed it our $300-a-dark hotel for well-nigh a month. In one case he bounced some checks we went upwards to his room to lock him out, and we went in and looked around. All he had in the room was a large bowie knife in the bathroom, a cut-in-half melon that had been sitting there a while, a laptop that was completely disassembled and laid out on the flooring (he had flipped the beds against the wall) and some intricate drawings of a transport in xanthous crayon. In that location were no wearing apparel as he wore the same thing every day (black jeans, a white push-upwards and a leather vest with a Playboy bunny sticker on the back). All the pictures had been taken down and the outlet covers and light covers had been removed.

He was pretty prissy when we asked him to become, but when he came back a few months later he told us that he was the primary of the whole corporation and nosotros would be ruined. Almost a year later I found him wandering the hallways and when I asked him what he was doing, he said he was looking for a job application. We got him one and he left.

The Forgotten Friend

My buddy works in a hotel down on the Panama City strip. Told me concluding year the maids were doing cleanup subsequently a group of higher students on Spring Break checked out. So as to exist expected at that place were beer bottles everywhere. The bathroom door was locked. Once they go it open up, they institute one of the students passed out on the floor. There had obviously been some large fight and she went and locked herself in the bathroom and in the morning everyone had forgotten about her and left. Luckily they weren't super far down the highway when she called them screaming at them for forgetting her.

Satan and Sinners

I'm the lifeguard for my hotel only housekeeping was short-staffed, so they asked for my help. They got me to clean the business suites and such on the peak floor. Sure. Fine. Businesspeople are by and large clean.

I was working in ii rooms in when I came across a messier room. A man asked us to clean and organize his room while he was at a meeting. No problem. I got new towels and soaps. I took out all the muddied towels and blankets. I went on to the desk to pick up a used cloth, and underneath it was a stack of well-nigh 20 cards. On these cards was a cherry-red haze or smoke with Satan in the eye. It read "Take you worshipped Satan?"

To my understanding, this man was a Christian man who is trying to convert sinners, or in his words "satan worshipers," to Christianity. The cards were for anyone who wanted to get help, only at first glance, it was very strange.

Disorderly and Wasted

Worked at a small-scale hotel for a curt time. A couple spent ii nights. The offset nighttime the human got wasted and accidentally entered the wrong room. It took almost 15 minutes to convince him he was in the incorrect room. The next day a mirror cruel off the wall in their room and broke, simply the boss figured information technology just wasn't secured well.

At checkout, the guy told me that the toilet had broken and he left the slice that broke on top of the toilet. So I went to check information technology out later he had left and the toilet was cleaved, and there was a piece on top of it. It didn't belong to that toilet though. Nosotros never plant out what happened to the piece that broke off the toilet and we have no clue where the piece he left at that place came from.

Pocket Tampon

I piece of work at the reception of a luxury hotel in Europe. I morning equally my colleague is checking out a very happy looking couple, she asks how their stay was and they respond that everything was great except for one thing. The adult female said that when she had put on the bathrobe, she noticed a tissue in the pocket. She pulled it out and realized that there was a USED TAMPON inside. The craziest part? information technology didn't faze her, and she said she would definitely come up dorsum.

Screwed in the Head

I have worked forepart desk for ages and oh, the stories I tin tell. The one that sticks with me the virtually happened around Christmas. I'm sitting there at about 2AM when a guy comes running down with a screwdriver sticking out of his face. "Call 911 and hibernate," he manages before he passes out. I grab the phone and run into the room where the security tapes are, lock the door, and call. On camera I see a 2d man walk down, place a pillow nether screwdriver guy's head and and so sit on the lobby couch. He was the stabber. Cops come, abort human being #two, whisk man #i off. He lived. I gauge this whole thing happened because homo #i homewrecked homo #ii′ s relationship SEVEN years prior. Yeah, I took a leave after that.

Coffins and Cheating

I used to piece of work at a hotel. The virtually baroque affair we saw was in a room a man was staying in, in which he stayed for a few days. When one of the cleaning ladies went to clean it while he wasn't there we saw he had a coffin in the bed. Next mean solar day when we cleaned it we noticed the coffin was open and he had an axe and he had a freaking pet snake just loose in the room. The room was e'er not bad except for the bed not being made and dingy towels. Creepy.

Faking It

Probably the strangest thing I've ever discovered really was brought to light by a guest complaint. He had sold his laptop to some other guest for $100, and when he went to spend the money, he discovered information technology was counterfeit. We called the police, who bankrupt downwardly the door to detect a printing press and a large counterfeiting operation.

The Peeping Perv

I worked in a resort hotel in the Catskills. Nosotros would accept a slow menses in the winter so many employees would stay on and exercise room maintenance (painting, varnishing woodwork, etc.). We noted peepholes drilled in the hall doors. The holes would be drilled at an angle to best view the bed or the dresser mirror, which was always on the opposite wall of the bed. The possessor of this hotel was a real creep.

Have a Lice Vacation

I had a woman come across me in the hall with her room's muddied sheets. No large bargain, we were right past the laundry room and I could switch them for fresh. Except, of course, that as I turned to walk to the laundry room she informed me that the sheets I was at present conveying were infested with lice. The family had come to stay at our hotel to de-lice themselves.

An Apple a Twenty-four hour period

We in one case had a guest cheque in at the beginning of a month. She did not come downward for breakfast in the mornings. She refused any and all service to her room for an entire month. No new sheets, no new towels, no general cleaning. Merely every day she would come down to the front desk-bound and enquire for 4 confined of regular soap and an apple tree. That'southward it.

We tried looking her upwardly on Google to see if she was a missing person somewhere or wanted or something, but nosotros came up with nothing. Finally, after about a calendar month, her bank called us to try to figure out why she was staying here for then long, suspecting fraud. Nosotros verified the business relationship with the ID and it all checked out, but she refused to talk to the banking concern herself, so the banking concern wouldn't allow her transactions keep going through. Nosotros had to evict her from the room because her card would no longer be authorized for the room.

She left the room out of a side door with no belongings, in the aforementioned dress we had seen her in mean solar day after twenty-four hour period asking for those bars of soap. Within her room, they constitute piles and piles of unopened soaps, just sitting there. Blood was splattered everywhere, in the bathroom, in the bedroom, all over the sheets and the duvet. And there were apple cores everywhere on the floor.

Nosotros never figured out what was happening, but that's the weirdest story I've had so far.

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